United States Wholesale Return Policy
Wholesale Return Process
Books invoiced from March 1 through September 30, must be returned by October 31.
Books invoiced from October 1 through February 28, must be returned by March 31.*.
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- A preauthorized returns amount is available upon request from customerservice@nebook.com.
- We suggest that you submit by October 1 for the October 31 return date.
We suggest that you submit by March 1 for the March 31 return date. This will allow adequate time to process and ship the return. - Provide the following information:
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- Your NBC account number
- Invoice numbers for that date range
- Valid email address for pre-authorized return amount
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- Non-partner returns are limited to 20% of the total amount invoiced for all NBC purchases for that date range.
- Course cancellations will be subject to the 20% limit.
- Partner accounts are limited to what their contract states.
- You must contact us within 15 days from the receipt of the shipment to report any discrepancies.
Book return criteria
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- Books received without an NBC barcode will be processed at the company’s discretion.
- Damaged books, with NBC barcodes, are returnable within 30 days of the invoice date.
- See NBC Used Book Standards Guide
- All new books have a 100% return rate and must have NBC shrink wrap to be eligible for returns. Non-shrink-wrapped books will be checked in as “used” and given used value or a delay in processing will occur, based on NBC’s discretion on a case-by-case basis.
Shipping Instructions/Requirement
Books invoiced from March 1 through September 30, must be returned by October 31. Books invoiced from October 1 through February 28, must be returned by March 31. To ensure proper credit:
- In the top/first box of the pallet, include an itemized chargeback with account name and number or a packing list sorted by author.
- CLICK HERE for a link to the label.
- Clearly label this box PSE (Packing Slip Enclosed).
- Label each additional box with the account name, return address, number out of total cartons (ex. 1 of 20, 2 of 20, etc.), and write “Return” on each carton.
Shipping Claims Policy
Nebraska Book Company’s goal is to provide a consistent shipping experience to all customers. We adhere to the following shipping claim process:
- When NBC ships outbound orders to customers:
- Shipment is the customer’s responsibility (FOB Origin/FOB Shipping Point)
- Customer is responsible regardless of shipping method chosen
- Customer is responsible for the shipment once it leaves NBC
- NBC will not reimburse for lost cartons or contents shipped prepaid or collect
- When customers send Inbound shipments to NBC:
- NBC is responsible for buyer’s guide shipments, rental return shipments and buyback shipments
- Customer is responsible for wholesale returns shipments
- Customer is responsible for any lost or damaged items while in transit to NBC
Questions? Please contact transportation@nebook.com.
Credit
- After your return is processed, NBC will issue a credit to your account.
- You must contact us within 15 days from the date the credit memo was issued to report any discrepancies.
- Partner account returns received after the October 31 or March 31 deadlines will be purchased at the current buyer’s guide price, plus 20% commission.
- Non-partner accounts exceeding 20% or received after the October 31 or March 31 deadlines will be purchased at the current buyer’s guide price, plus 20% commission.
- Any returned amount exceeding your eligible return limit will be purchased at the current buyer’s guide price, plus 20% commission.
- Titles received without guide value will automatically be returned to you at your expense.
- Extra or incorrect titles received will be purchased at the current buyer’s guide price, plus 20% commission.
- Titles received in damaged condition may be returned to you at your expense if your account settings dictate.