United States Wholesale Return Policy

Wholesale Return Process

Books invoiced from March 1 through September 30, must be returned by October 31.
Books invoiced from October 1 through February 28, must be returned by March 31.*.

    • A preauthorized returns amount is available upon request from customerservice@nebook.com.
    • We suggest that you submit by October 1 for the October 31 return date.
      We suggest that you submit by March 1 for the March 31 return date.                                                    This will allow adequate time to process and ship the return.
    • Provide the following information:
        1. Your NBC account number
        2. Invoice numbers for that date range
        3. Valid email address for pre-authorized return amount
    • Non-partner returns are limited to 20% of the total amount invoiced for all NBC purchases for that date range.
      • Course cancellations will be subject to the 20% limit.
    • Partner accounts are limited to what their contract states.
    • You must contact us within 15 days from the receipt of the shipment to report any discrepancies.

Book return criteria

    • Books received without an NBC barcode will be processed at the company’s discretion.
    • Damaged books, with NBC barcodes, are returnable within 30 days of the invoice date.
    • See NBC Used Book Standards Guide
    • All new books have a 100% return rate and must have NBC shrink wrap to be eligible for returns. Non-shrink-wrapped books will be checked in as “used” and given used value or a delay in processing will occur, based on NBC’s discretion on a case-by-case basis.

Shipping Instructions/Requirement

Books invoiced from March 1 through September 30, must be returned by October 31. Books invoiced from October 1 through February 28, must be returned by March 31. To ensure proper credit:

  1. In the top/first box of the pallet, include an itemized chargeback with account name and number or a packing list sorted by author.
  2. CLICK HERE for a link to the label.
  3. Clearly label this box PSE (Packing Slip Enclosed).
  4. Label each additional box with the account name, return address, number out of total cartons (ex. 1 of 20, 2 of 20, etc.), and write “Return” on each carton.

Shipping Claims Policy

Nebraska Book Company’s goal is to provide a consistent shipping experience to all customers. We adhere to the following shipping claim process:

  • When NBC ships outbound orders to customers:
    • Shipment is the customer’s responsibility (FOB Origin/FOB Shipping Point)
    • Customer is responsible regardless of shipping method chosen
    • Customer is responsible for the shipment once it leaves NBC
    • NBC will not reimburse for lost cartons or contents shipped prepaid or collect
  • When customers send Inbound shipments to NBC:
    • NBC is responsible for buyer’s guide shipments, rental return shipments and buyback shipments
    • Customer is responsible for wholesale returns shipments
    • Customer is responsible for any lost or damaged items while in transit to NBC

Questions? Please contact transportation@nebook.com.

Credit

  • After your return is processed, NBC will issue a credit to your account.
    • You must contact us within 15 days from the date the credit memo was issued to report any discrepancies.
  • Partner account returns received after the October 31 or March 31 deadlines will be purchased at the current buyer’s guide price, plus 20% commission.
  • Non-partner accounts exceeding 20% or received after the October 31 or March 31 deadlines will be purchased at the current buyer’s guide price, plus 20% commission.
  • Any returned amount exceeding your eligible return limit will be purchased at the current buyer’s guide price, plus 20% commission.
    • Titles received without guide value will automatically be returned to you at your expense.
    • Extra or incorrect titles received will be purchased at the current buyer’s guide price, plus 20% commission.
    • Titles received in damaged condition may be returned to you at your expense if your account settings dictate.
Last updated July 2022. The contents of this wholesale returns policy supersede the terms of any previous wholesale returns policies.