Canadian Wholesale Return Process

Canadian Wholesale Return Process

Returns must be received by 12 months from invoice date. A preauthorized returns amount is available upon request from returns@nebook.com.

  • Provide the following information:
    • Partner accounts are subject to return limits based upon their partnership contract.
    • Non-partner returns are limited to 35% of the total amount invoiced for all NBC purchases for that term.

Book return criteria

  • Only books with an NBC barcode will be accepted; those without will be processed at the company’s discretion.
  • Damaged books, with NBC barcodes, are returnable within 30 days of the invoice date.
  • See the NBC Used Book Standards Guide
  • All new books have a 100% return rate and must have NBC shrink wrap to be eligible for returns. Non-shrink-wrapped books will be checked in as “used” and given used value or a delay in processing will occur, based on NBC’s discretion on a case-by-case basis.

Shipping Instructions/Requirement

  • All returns must be shipped within the 12-month return period.
  • To ensure proper credit:
    • In the top/first box of the pallet, include an itemized chargeback with account name and number or a packing list sorted by author. Clearly label this box PSE* (Packing Slip Enclosed).
    • Label each additional box with the account name, return address, number out of total cartons (ex. 1 of 20, 2 of 20, etc.), and write “Return” on each carton.

Shipping Claims Policy

Nebraska Book Company’s goal is to provide a consistent shipping experience to all customers. We adhere to the following shipping claim process:

  • When NBC ships outbound orders to customers:
    • Shipment is the customer’s responsibility (FOB Origin/FOB Shipping Point)
    • Customer is responsible regardless of shipping method chosen
    • Customer is responsible for the shipment once it leaves NBC
  • When customers send inbound shipments to NBC:
    • NBC is responsible for buyer’s guide shipments, rental return shipments and buyback shipments
    • Customer is responsible for wholesale returns shipments
    • Customer is responsible for any lost or damaged items while in transit to NBC

Questions? Please contact transportation@nebook.com.

Credit

  • After your return is processed, NBC will issue a credit to your account. You must contact NBC within 15 days from the date the credit memo was issued to report any discrepancies.
  • Partner account shipments returned after the 12-month deadline will be accepted at current guide price, plus 20% commission.Non-Partner returns exceeding the 35% limit and/or received after the 12-month deadline will be checked in at current guide value, plus 20% commission.
  • Any returned amount exceeding your eligible return limit will be purchased at the current buyer’s guide price, plus 20% commission.
    • Titles received without guide prices will be held for 45 days. Email returns@nebook.com to request a return of unit(s).
    • Titles received in damaged condition will be held for 45 days. Email returns@nebook.com to request a return of unit(s).
Last updated October 21, 2020. the contents of this Canadian wholesale returns policy supersedes the terms of any previous Canadian wholesale returns policies.