Buyer’s Guide Shipment Policy

Buyer’s Guide Shipment Policy

Shipping Information

1. Ship all Buyer’s Guide shipments to the following address:

Nebraska Book Company
Buying Guide
4700 South 19th Street
Lincoln, Nebraska 68512

2. Shipment must be shipped on OR before five (5) business days after the last effective date of the current guide and received in our distribution center within five (5) business days of shipment.

3. Be sure to email your packing list to logistics@nebook.com with Subject: Guide Shipment, prior to shipping. See all other packing list requirements in section two.

4. If total shipment weighs less than 250 lbs. and each individual package weighs less than 150 lbs., ship via FedEx or UPS (email transportation@nebook.com for account number). If shipment weighs over 250 lbs., please contact the below to arrange transportation:

Logistics Resource Group (LRG)
(800) 950-1354
nb@logrg.com

LRG will require the following information:

  • Carton count (loose or on a pallet)
  • Approximate weight (average carton weight is 50 lbs.)
  • Complete pick up information including address, contact person, and any special instructions
  • Location hours for pick up
  • Email address and/or fax number to send the bill of lading

5. Label each box with your return address or account number and the letters “BG”. Boxes containing packing list should be marked on the outside. Package all shipments with proper care to avoid damage or loss in transit.

Packing List

For the fastest possible processing, please send a packing list in advance of your shipment to logistics@nebook.com with Subject: “Guide Shipment”. Please also include a copy of the packing list with your shipment.

The following information should be included:

  • Account Name
  • Account Number
  • Number of cartons shipped
  • Shipment Date
  • Carrier Used (FedEx/UPS/LRG)
  • Buyer’s Guide effective date
  • ISBN & Quantity of each item sent

If you cannot provide the above information, the processing of your shipment may be delayed. If we receive a shipment that does not contain proper paperwork and labeling, NBC will process as a prepaid shipment.

Contact List

Book Condition

Nebraska Book Company (NBC) will NOT, under any circumstance, purchase the following editions:

  • International
  • Instructors Annotated (IAE)
  • Custom Editions

Any updated terms will be at the discretion of NBC and communicated accordingly.

No Value Books – Only books with current guide value will receive payment. Books with no guide value, if sent in a guide shipment, will be accepted and shelved for resale. These books cannot be returned to the customer. If you prefer to sell no value books on your own, please do not include them in your guide shipment.

Junk or Damaged Books – books that are no longer resalable due to condition (see NBC Used Book Standards Guide for parameters). Junk books can be returned to a store at their request and expense.

NBC retains the right to refuse any books not determined to be authentic publisher originals. Please see the NBC Counterfeit Book Policy for details.

Please see the NBC Used Book Standards Guide for all other condition requirements.

Shipping Claims Policy

Nebraska Book Company’s goal is to provide a consistent shipping experience to all customers. We adhere to the following shipping claim process:

  • When NBC ships outbound orders to customers:
    • If shipment is sent out collect or third party, customer is responsible for filing the claim.
    • If shipment is sent out pre-paid, NBC is responsible for filing the claim.
    • Customer is responsible for documenting any loss or damages that might result from the carriage and delivery of freight. If customer fails to document the loss or damages on the receiving document, or fails to do so in a prompt manner, the loss cannot be resolved by means of a freight claim. This would apply to whoever is responsible for the claim.
  • When customers send Inbound shipments to NBC:
    • If shipment is sent in collect, NBC is responsible for filing the claim.
    • If shipment is sent in pre-paid, customer is responsible for filing the claim.
    • NBC is not responsible for overstock return shipments. Customer is responsible for filing claim on lost or damaged cartons.

What do you need to submit a claim?

  • Tracking number
  • Original invoice
  • Cost/purchase invoice
  • Photos of the damaged package (before unpacking)
  • Photos of the damaged product itself
  • Photos of how the shipment was packaged before shipping (if available)
  • If the shipment contained multiple items with loss or damage, a detailed breakdown with the value associated with each item will be required. This can also be noted or highlighted on the cost invoice that is uploaded.

Claims should usually be supported by legible copies of the following:

  • Original bill of lading
  • Paid freight bill
  • Proof of the value of the commodities lost or damaged (an invoice)
  • Inspection or survey reports, if made
  • Copies of request for inspection
  • Notification of loss
  • Waiver of inspection by carrier
  • Other supporting documents when appropriate, such as photographs, temperature reports, shock or impact records, condemnation certificates, dumping certificates, laboratory analysis, quality control reports, loading diagrams, weight certificates, written statements or affidavits, loading and unloading tallies, etc.

Questions? Please contact transportation@nebook.com.

Last updated January 12, 2023. The contents of this buyer’s guide shipment policy supersede the terms of any previous buyer’s guide shipment policies.