Nebraska Book Company COVID-19 Protocol

We’re here for you.

We’re committed to continuing to serve you during this evolving situation. Please check back regularly for important information and ongoing updates related to the measure’s we’re taking to serve you and our staff during the evolving COVID-19 situation.

Please refer to the sections below for assistance with your specific questions or concerns.

If you have questions or concerns not covered below, contact us at info@nebook.com or 800.869.0366.

I need to contact support.

Our support team members are available as usual by phone and email during regular business hours, Monday – Friday from 8 a.m. – 5 p.m. CDT.

I have a question about ordering inventory in the next two weeks.

We have extended the time period for our year-end inventory from 1.5 days to 5 days the week of March 23-27. This extended time frame ensures our full-time team members can manage the process without introducing temporary staff into our space and manage social distancing. If you need any inventory from our NBC distribution center, we ask that you complete March orders by 12 p.m. CDT, Friday, March 20.

I have question about returning our rental inventory.

If your campus is taking precautionary measures, including shutdowns and online administration of courses, that are causing disruption or delays in schedule for the 2020 winter/spring term, and you cannot return rental books within the standard time frame, please contact us at nbcrental@nebook.com.

I have questions or concerns about my spring term returns.

If your campus is shutdown at this time and you are unable to process your returns from the spring term, contact returns@nebook.com. The team will work with your campus individually to determine a new timeline and next steps.

I have questions about buyback dates.

If you have questions or concerns about canceling, rescheduling or postponing your buyback, please work with your territory manager and the buyback office. Our team members will work with you to determine the best option for your campus to service your students. We are also exploring virtual buyback options and can talk through those options with you. The buyback team can be reached at bboffice@nebook.com.

You can find contact information for your territory manager here.

Here’s what else we’re doing.

Internally, we have implemented a number of measures to keep our team members and space as safe as possible:

  • Team members have the option to work from home, and we’ve ensured everyone has the resources they need to fully do their job remotely.
  • Upon entering and exiting our building, all team members and guests must use hand sanitizer.
  • We are encouraging everyone to wash their hands for at least 20 seconds at a time on an hourly basis. This is a mandatory action for all of our distribution center team members.
  • We’re taking the extra precaution of holding inbound books for nine days before processing shipments for your and our team members’ safety, although we are not concerned that course material shipments coming into and leaving our facility pose any risk. According to the World Health Organization, the likelihood of an infected person contaminating goods is low, and after a package has been moved, traveled and exposed to different conditions and temperatures, the risk of the virus surviving on a surface is very low.
  • Distribution center team members are disinfecting work stations before they begin use and adjusting work assignments to make social distancing easier.
  • Our distribution center ventilation system is being disinfected every 2 days.