Nebraska Book Company COVID-19 Protocol

We’re here for you.

Nebraska Book Company has been working daily to anticipate and respond to changing market conditions brought on by the COVID-19 pandemic. Our goal is to prioritize the best interests of our customers and employees. NBC is currently operating at normal hours.

Our main priority during this uncertain time is to continue serving you and keeping our employees’ and all customers’ best interests in mind. Thank you for your patience and partnership as we all work together to navigate these unprecedented circumstances.

Please check back regularly for important information and ongoing updates related to the measures we’re taking to serve you and our staff.

Please refer to the sections below for assistance with your specific questions or concerns.

If you have questions or concerns not covered below, contact us at info@nebook.com or 800.869.0366.

I need to contact support.

Our support team members are available as usual by phone and email during regular business hours, Monday – Thursday from 8 a.m. – 5 p.m. CDT. On Fridays, please email hello@nebook.com with urgent customer support inquiries.

I have a question about ordering inventory in the next five weeks.

Wholesale orders will be processed and shipped Monday – Thursday. All orders placed by noon on Thursday will be processed the same week. Orders placed on Friday for immediate shipment will be processed the following Monday.

Bins can be opened and added to at any time via mynbc.nebook.com.

I have question about returning our rental inventory.

If your campus is taking precautionary measures, including shutdowns and online administration of courses, that are causing disruption or delays in schedule for the 2020 winter/spring term, and you cannot return rental books within the standard time frame, please contact us at nbcrental@nebook.com.

I have questions or concerns about my spring term returns.

If your campus is shutdown at this time and you are unable to process your returns from the spring term, contact returns@nebook.com. The team will work with your campus individually to determine a new timeline and next steps.

I have questions about buyback dates.

If you have questions or concerns about canceling, rescheduling or postponing your buyback, please work with your territory manager and the buyback office. Our team members will work with you to determine the best option for your campus to service your students. We are also exploring virtual buyback options and can talk through those options with you. The buyback team can be reached at bboffice@nebook.com.

You can find contact information for your territory manager here.

Here’s what else we’re doing.

Internally, we have implemented a number of measures to keep our team members and space as safe as possible:

  • Team members have the option to work from home, and we’ve ensured everyone has the resources they need to fully do their job remotely.
  • Upon entering and exiting our building, all team members and guests must use hand sanitizer.
  • We are encouraging everyone to wash their hands for at least 20 seconds at a time on an hourly basis. This is a mandatory action for all of our distribution center team members.
  • We’re taking the extra precaution of holding inbound books for three days before processing shipments for your and our team members’ safety, although we are not concerned that course material shipments coming into and leaving our facility pose any risk. According to the World Health Organization, the likelihood of an infected person contaminating goods is low, and after a package has been moved, traveled and exposed to different conditions and temperatures, the risk of the virus surviving on a surface is very low.
  • Distribution center team members are disinfecting work stations before they begin use and adjusting work assignments to make social distancing easier. They are also required to wear masks and remain at a distance of 10-feet from one another while working and during meetings.
  • Our distribution center ventilation system is being disinfected every 2 days.