Canadian Wholesale Return Policy

Canadian Wholesale Return Process

1) NBC will provide a Pre-Authorized Return List for each term with the eligible return dollar amount, within 60 days from the beginning of the term.

  • All returns must be received within 12 months from invoice date.
  • Partner Returns are 100% of total amount invoiced for all NBC purchases for that term.
  • Non-Partner Returns are limited to 35% of the total amount invoiced for all NBC purchases for that term.

2) Book return criteria

  • Only books with an NBC barcode are eligible for return. Books received without an NBC barcode will be processed at NBC’s discretion.
  • Damaged books, with NBC barcodes, are returnable within 30 days of the invoice date.
  • All new books have a 100% return rate and must have NBC shrink wrap to be eligible for returns.

3) To request pre-authorization in advance:

    • Your NBC account number
    • Invoice numbers for that term
    • Valid email address for pre-authorized return list

Shipping Instructions/Requirement

1) All returns must be shipped within the 12-month return period.

2) To ensure proper credit:

  • Include page 1 of the re-authorized return list with your shipment.
  • In the top box of the pallet, include an itemized chargeback or packing list sorted by author.
    • Clearly label this box PSE (Packing Slip Enclosed).
    • Label each box with the account name, return address, number of cartons (ex. 1 of 20, 2 of 20, etc.), and write “Return” on each carton.

Credit

1) After your return is processed, NBC will issue a credit to your account. You must contact NBC within 15 days from the date the credit memo was issued to report any discrepancies.

2) Partner account shipments returned after the 12-month deadline will be accepted at current guide price, plus 20% commission.

3) Non-Partner returns exceeding the 35% limit and/or received after the 12-month deadline will be checked in at current guide value, plus 20% commission.

4) Any returned amount exceeding the remaining balance on eligible return shown on page 1 of the pre-authorized return list will be purchased at the current buyer’s guide price, plus 20% commission.

  • Titles received without guide prices will be held for 45 days. Email returns@nebook.com to request a return of unit(s).
  • Titles received in damaged condition will be held for 45 days. Email returns@nebook.com to request a return of unit(s).

Last updated May 1, 2020. the contents of this Canadian wholesale returns policy supersede the terms of any previous Canadian wholesale returns policies.