Canadian Wholesale Return Policy

Canadian Wholesale Return Process

1) Returns must be received by 12 months from invoice date.

  • A preauthorized returns amount is available upon request from returns@nebook.com.
  • Provide the following information:
    • Partner accounts are subject to return limits based upon their partnership contract.
    • Non-partner returns are limited to 35% of the total amount invoiced for all NBC purchases for that term.

2) Book return criteria

  • Only books with an NBC barcode will be accepted; those without will be processed at the company’s discretion.
  • Damaged books, with NBC barcodes, are returnable within 30 days of the invoice date.
  • All new books have a 100% return rate and must have NBC shrink wrap to be eligible for returns. Non-shrink-wrapped books will be checked in as “used” and given used value or a delay in processing will occur, based on NBC’s discretion on a case-by-case basis.

Shipping Instructions/Requirement

1) All returns must be shipped within the 12-month return period.

2) To ensure proper credit:

  • In the top/first box of the pallet, include an itemized chargeback with account name and number or a packing list sorted by author. Clearly label this box PSE* (Packing Slip Enclosed).
  • Label each additional box with the account name, return address, number out of total cartons (ex. 1 of 20, 2 of 20, etc.), and write “Return” on each carton.

Shipping Claims Policy

Nebraska Book Company’s goal is to provide a consistent shipping experience to all customers. We adhere to the following shipping claim process:

When NBC ships outbound orders to customers:

  • Shipment is the customer’s responsibility (FOB Origin/FOB Shipping Point)
  • Customer is responsible regardless of shipping method chosen
  • Customer is responsible for the shipment once it leaves NBC

When customers send inbound shipments to NBC:

  • NBC is responsible for buyer’s guide shipments, rental return shipments and buyback shipments
  • Customer is responsible for wholesale returns shipments
  • Customer is responsible for any lost or damaged items while in transit to NBC

Questions? Please contact transportation@nebook.com.

Credit

1) After your return is processed, NBC will issue a credit to your account. You must contact NBC within 15 days from the date the credit memo was issued to report any discrepancies.

2) Partner account shipments returned after the 12-month deadline will be accepted at current guide price, plus 20% commission.

3) Non-Partner returns exceeding the 35% limit and/or received after the 12-month deadline will be checked in at current guide value, plus 20% commission.

4) Any returned amount exceeding your eligible return limit will be purchased at the current buyer’s guide price, plus 20% commission.

  • Titles received without guide prices will be held for 45 days. Email returns@nebook.com to request a return of unit(s).
  • Titles received in damaged condition will be held for 45 days. Email returns@nebook.com to request a return of unit(s).

Last updated October 21, 2020. the contents of this Canadian wholesale returns policy supersedes the terms of any previous Canadian wholesale returns policies.